H&R Block Settles FTC Case Over Deceptive Advertising 

Published on January 10, 2025

Snapshot: H&R Block has agreed to a $7 million settlement with the Federal Trade Commission (FTC) after allegations of deceptive advertising and unfair practices. The FTC’s complaint, filed earlier in 2024, accused the tax-preparation company of marketing services as free while many taxpayers didn’t qualify.

The settlement requires H&R Block to disclose eligibility rates for its free services and to make downgrading products easier through automated tools rather than live agents. Additionally, the company is prohibited from deleting users’ previously entered tax data, saving time for consumers switching products. H&R Block stated it has already implemented or is in the process of making these changes. The $7 million fine will compensate affected consumers. These measures aim to ensure greater transparency and customer convenience as H&R Block prepares for the 2025 tax season.

Full story:  WSJ 

 

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